Terms Of Use & Service

Terms of Use & Service

All products and services offered to you (hereinafter referred to as “You”, “Your”, or “User”) by Praeparo International Private Limited and its affiliates, subsidiaries, associates, and partners (hereinafter referred to as “We” or “Us” or “Our” or “Company”) are subject to the terms of use and service (from now on referred to as “Terms”) as specified herein. In these terms, any reference to any subject matter on or through the platform shall include a reference to such subject matter in any offline manner by the company.

These terms, which may be updated or modified from time to time, create an agreement between you and the company and will regulate the relationship between you and the company regarding the products ( as defined hereinafter). To purchase the products, you must read, understand, and fully agree to the terms. By agreeing to these terms, you are giving consent to purchase the products.

AGREEMENT
1. Binding Agreement:
  By purchasing the products, you are entering into a binding agreement with the company. This agreement includes the terms and conditions, privacy policy, and any other specified guidelines.
2. Acceptance of Terms:
  You must read, understand, and accept all the provisions of the terms and conditions, privacy policy, and other terms before accessing the platform or making a purchase.
3. Modification of Terms:
  The company reserves the right to modify or update the terms and conditions, privacy policy, and other terms at any time without prior notice. Any modifications or updates will be incorporated into the revised terms and conditions and will be available on the platform. You must accept these modified or updated terms to continue using the platform or purchasing products.
4. Notification of Updates:
  It is your responsibility to take note of any notifications or updates to the terms and conditions, privacy policy, and other terms before using the platform or making a purchase.
5. Termination of Agreement:
  If you do not accept the modified or updated terms, you must cease accessing the platform, terminate your registration, and inform the company immediately.
6. Continued Use:
  If you continue to use the platform after any modifications or updates to the terms, it will be deemed as acceptance of the modified terms, and you will be bound by them.
PRODUCTS
1. Nature of Products:
  You acknowledge that the company manufactures and sells furniture and other ancillary products.
2. Product Availability:
  The company reserves the right to update the list of products on the platform without prior communication. As a result, some existing products may be discontinued and unavailable for purchase, while new products may be added.
3. Customization:
  The Company may, at its sole discretion, offer limited customization of products based on your preferences. Any such customization shall be subject to feasibility, availability and full payment of the applicable charges. Customization will be undertaken only after the payment has been received in full.
4. Product Specifications:
  While the company strives to ensure that the products supplied to you are of the same specifications and features as the product shown on the platform, there might be certain changes due to characteristic variations in the materials used. You hereby agree to purchase the products solely based on your discretion and preference and not based on any representation made by the company.
5. Colour and Texture Variation:
  Please note that the colour and texture of the products may differ based on the specifications of the device or screen that you are using to view the products. The company cannot guarantee that you will receive the product with the exact colour and texture as displayed on your monitor or screen. Therefore, we recommend that you carefully read all the description and specification details of the product to make sure it matches your expectations before placing an order.
6. Cancellation of Products:
  The company reserves the right to cancel any products, for any reason whatsoever. In such cases, the company shall refund the amount paid for the cancelled products. Please note that the company will not be held responsible for any inconvenience caused due to such cancellations.
7. Product Warranty:
  The company offers an 18-month limited warranty on products, applicable only to material issues.
  This warranty is valid from the date of purchase and does not cover damages resulting from misuse, mishandling, improper installation, or normal wear and tear. Warranty eligibility and terms may vary by product and are decided by the company.
8. PRODUCT LIABILITY DISCLAIMER
  Company offers its products with the terms, conditions and notices as follows:
  - Terms of Use This product is offered to you subject to your unconditional acceptance of the terms, conditions, and notices received.
  - Exclusive Obligation: This product may not be used for unlawful purposes and that use is expressly prohibited under the terms and conditions of its use.
  - Use Limitation: You may not modify, copy, or reproduce this product. Company products are limited to their intended use and do not cover liability for any damage or loss to the product or users. The company also disclaims any liability for damage to any other asset where the product issued.
  - Limitation of Liability: In no event shall the company be liable for any damages arising from the use or misuse of its products.
  - Other Statements: Oral or written statements by company employees or representatives do not represent warranties and cannot be relied upon by the buyer. Such statements are not part of the sales contract or limited warranty.
9. Entire Obligation:
  The Terms of use and disclaimer state the complete obligations of the company regarding its products. If any part of this disclaimer is deemed void, invalid, unenforceable, or illegal, including but not limited to the warranty and liability disclaimers and limitations, the invalid or unenforceable provision will be replaced by a valid and enforceable provision that best aligns with the original intent of the provision. The rest of the agreement will remain in full force and effect.
10. General:
  This disclaimer statement is governed by the laws of India only. You hereby consent to the exclusive jurisdiction and venue of the courts of competent jurisdiction, India, in all disputes arising out of or relating to the use of this product. Use of this product is unauthorized in any jurisdiction that does not give effect to all provisions of these terms and conditions, including without limitation this paragraph.
11. Modification of Terms and Conditions
  The terms, conditions, and notices under which our products are offered are subject to change at any time.
PACKAGING, SHIPPING AND DELIVERY
1. Delivery Address:
  Once an order is confirmed, the delivery address cannot be changed. However, the company may allow address changes before shipping, at its discretion, upon written request.
2. Shipping Cost:
  The final product price excludes shipping costs and any special custom packaging. Custom packaging or shipping for specific products will incur additional charges. The Products will not be dispatched and delivered until packaging and shipping costs are paid.
3. Shipping Terms:
  The shipping terms may differ based on the location and product.
4. Logistic Provider:
  The company may deliver products either directly or through a third-party logistics provider. You are advised to read the terms of the third-party logistics provider and adhere to them.
5. Delivery Time:
  You acknowledge and agree that the company will make every effort to deliver the products you have ordered within the estimated delivery time provided at the time of your order placement. However, you understand that the estimated delivery time is not a guarantee and the actual delivery time may vary. You further agree that the company will not be liable for any loss or damage you may incur as a result of the delivery of products at a time other than the estimated delivery time. The company’s manufacturing process requires a period of three months, equivalent to 90 days. Following this manufacturing period, delivery will commence. Please note that this timeline is subject to shift.
6. Product Description:
  By accepting this, you agree that the actual products and their specifications as delivered may differ from the description available on the platform. The company does not provide any warranty regarding the specifications of the products as delivered and their variance from the description available on the platform.
EXCHANGE AND RETURN
1. Exchanges or returns are not accepted under any circumstances. The Company may, at its sole discretion, allow limited exchange or return of the products that are delivered as defective. You are advised to open the delivery packaging, inspect the products, and create a video while unboxing and inspecting the products. If the products are defective, you are allowed to communicate such defect to the company within 7 (seven) days from the delivery of the products while also sharing the aforementioned video and photographs with the company.
2. You understand and agree that notwithstanding anything contained in these terms, return and exchange may not be available for certain categories of products for any reason whatsoever.
3. Once we receive a report about defective product(s), we will investigate the issue and may ask you for more information about the products and the defects. Please make sure to provide this additional information within the timeframe specified by the company.
4. According to the information provided, the company reserves the right to decide whether to allow product exchanges. If the company cannot facilitate an exchange, they may permit product returns.
5. You agree that the company has the sole discretion to allow or deny any return or exchange of defective products. The company shall not be held responsible to you if such a request is denied.
6. You agree that no return or exchange may be allowed by the Company for reasons other than any defect.
7. If an exchange or return is permitted, the company will handle the logistics, subject to any specified terms.
CANCELLATIONYou agree that if you refuse to accept the delivery of the products ordered by you, the company shall be entitled to forfeit any advance amounts paid by you towards the said products. The company shall not be responsible, in any manner, for any loss or damage (whether direct or indirect) that may occur to you or any of your affiliates as a result of the said forfeiture.
JURISDICTIONS
1. The offering of the products at all times shall be in complete compliance with the applicable laws in India.
2. You are required to comply with the laws of the jurisdiction where you reside, access the platform, register, or receive products. You acknowledge that the company is not responsible for ensuring your compliance with these laws. Additionally, you agree that the company is not responsible for obtaining any required registrations or licenses from governmental bodies or authorities in jurisdictions outside of India for the platform or products.
PAYMENTS
1. You shall review the terms of any third-party payment channels and gateways directly, and then make decisions about proceeding with any payments. Any payment will be subject to the payment authentication mechanism that is applicable from time to time. You agree that such third-party payment channels may charge transaction fees and/or fees for processing payments, for which you will be solely responsible.
2. You understand and agree that there are inherent risks involved in online payments, including but not limited to misuse of passwords, internet fraud, mistakes and errors, technological risks, and others, and the company shall not be responsible towards the same in any manner.
3. The production will commence upon receipt of 50% of the total amount required to initiate manufacturing.
INTELLECTUAL PROPERTYThe company owns all the rights to the platform, products, manufacturing processes, product designs, promotional materials, and technology involved. These rights are known as “Intellectual Property Rights.” By accessing the platform, you are allowed to use the products, but you are not permitted to use the Intellectual Property Rights. This includes copying, reproducing, or transmitting any content, material, or media in any way.Doing so would constitute a breach of the company’s intellectual property rights. In addition to any other rights and remedies the company may have under these terms, the company may take legal action against you if you breach this provision, for which you would be solely responsible.
WARRANTYWe are dedicated to providing updated, accurate, complete, and reliable information on our platform. However, we want to make it clear that we do not make any guarantees, expressed or implied, regarding the platform or any of its content. All the information and content on the platform is provided to you on an ‘as is’ basis, and you agree to access the platform at your own risk. We cannot assure the suitability of the information published in documents or any other information that is updated on our platform. We explicitly disclaim all warranties about any information as well as all implied warranties and conditions of merchantability, title, non-infringement, fitness for a particular purpose, and accuracy of our platform. We reserve the right to limit your access to the platform if we believe that you are intentionally causing any malfunction or disruption. It’s important to note that no one is authorized to extend or revise the warranty stated herein.
SOFTWARE USAGEPlease be aware that our platform is strictly intended for informational purposes only and should not be used for any commercial activities. Any attempt to manipulate, decode, modify, disassemble, decompile, reverse engineer, or use bots or artificial intelligence, including robots, in connection with our platform, is strictly prohibited.
FAIR USAGEAny detection of a breach of our policy shall result in prompt and serious action by us against the suspected user, in the manner detailed herein below:
1. Anti-Cheating:
  You are not allowed to add any unauthorized components or create or use any cheats, exploits, bots, hacks, or any other third-party software designed to modify the platform. You also agree not to use any third-party software that intercepts, mines, or collects information from or through the platform. Any attempt to use such external assistance is strictly prohibited. Any violation of this rule by you will be considered a serious violation.
2. Anti-Spamming:
  In the event of any technical failures, server crashes, breakdowns, software defects, disruption or malfunction of service attributed to Us while any transaction is in progress, You acknowledge and understand that We have no control over these factors. Further, You hereby expressly acknowledge that We shall not be responsible for any such interruption in Platform, and You take full responsibility for any risk of loss owing to Platform interruptions for any such reason.
CONTENT AND CONTRIBUTION
1. All the online content, materials and information on our platform are collectively referred to as ‘Content’. It may include a wide range of online items such as images, designs, multimedia clips, graphics, logos, information, text content, software, animation, marks, hyperlinks, and pictures. The content, whether belonging to us, is thus protected and secured by applicable intellectual property rights.
AMENDMENTIn the event any provision or part-provision of these terms is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the maximum extent necessary to make it valid, legal and enforceable. In case such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any modification to or deletion of a provision or part-provision shall not affect the validity and enforceability of the rest of these Terms.
LIMITATION OF LIABILITY
1. You understand and agree that the company shall not be liable towards any direct or indirect damages, resulting from your use of or inability to use the platform. Such damages may include injury, claim, loss of data, loss of income, loss of profit or loss of opportunity, loss of or property damage, damages for monetary loss, goodwill, use, data or other intangible loss (even if the company has been advised of the possibility of such damages). You agree to indemnify us against any claims in respect of any such matters.
2. YOU UNDERSTAND AND AGREE THAT THE COMPANY SHALL NOT BE LIABLE FOR ANY DIRECT OR INDIRECT LOSS OR DAMAGES RESULTING FROM THE PRODUCTS OR INSTALLATION THEREOF BY THE COMPANY. YOU AGREE NOT TO RAISE ANY CLAIM, WHETHER LEGAL OR OTHERWISE, AGAINST THE COMPANY ON THIS BEHALF.
ASSIGNMENTThe rights and obligations in this agreement are personal to you and cannot be assigned to any other party or person. The company has the right to, at its sole discretion, assign, transfer, or novate this agreement or any of its rights and/or obligations to any person, including their affiliate.
RELATIONSHIP BETWEEN PARTIESNone of the provisions of this agreement shall be deemed to constitute a partnership between the company and user, and no party shall have any authority to bind the other parties otherwise than under this agreement or shall be deemed to be the agent of the other in any way.
GOVERNING LAW AND DISPUTE RESOLUTIONEach party herein irrevocably agrees that the courts of Delhi, India shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with this Agreement or its subject matter or formation (including non-contractual disputes or claims). Additionally, the parties shall be entitled to seek specific performance of the terms hereof.
EXCLUSIONS FROM OUR RESPONSIBILITY
1. We cannot be held responsible for any damage resulting from the use of improper cleaning solutions or methods.
2. We are not liable for damage resulting from improper installation or assembly by the customer or their representative.
3. We cannot be held responsible for any damage caused by exposure to weather or unsuitable environmental conditions.
4. We are not responsible for any changes in the appearance of finishes are intended to age over time.
5. Please note, the company is not obligated to allow exchanges or returns for defective or damaged products.
CONTACTFor any queries, assistance or suggestions, You may freely contact us anytime at info@wriver.in or
1800 309 9994. You hereby agree and permit our customer care services to contact you as and when needed. You hereby agree and permit that any communications between You and our customer care services may be recorded for quality and other purposes.

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